Privacy Policy

Who we are

Our website address is: https://olena.travel.

Privacy Policy

Effective Date: 01.10.2015
Last Updated: 12.10.2025

Introduction

Welcome to O. Travel design (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsite.com] and use our travel advisory services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Request travel services (planning, booking hotels, flights, transportation, activities, etc.)
  • Create an account on our website
  • Subscribe to our newsletter or marketing communications
  • Contact us via email, phone, WhatsApp, or contact forms
  • Fill out surveys or provide feedback

This information may include:

  • Contact Information: Full name, email address, phone number, mailing address, WhatsApp number
  • Travel Information: Passport details, date of birth, nationality, travel dates, destination preferences, special requests
  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
  • Personal Preferences: Dietary restrictions, accessibility needs, room preferences, travel interests
  • Identification Documents: Passport copies, visa information (when required for bookings)
  • Emergency Contact Information: Name and contact details of emergency contacts

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website
  • Cookies and Tracking Technologies: We use cookies and similar technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from:

  • Travel Partners: Hotels, airlines, tour operators, activity providers
  • Payment Processors: Transaction confirmation and payment status
  • Social Media Platforms: If you interact with us on social media or use social login features
  • Fora Travel: As an independent advisor with Fora, we may share and receive information through their platform

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing Travel Services

  • Booking and Planning: Arranging hotels, flights, transportation, activities, and other travel services
  • Confirmations: Sending booking confirmations, itineraries, and travel documents
  • Coordination: Communicating with travel suppliers on your behalf
  • Support: Providing customer service and responding to your inquiries
  • Trip Management: Managing changes, cancellations, or special requests

2.2 Communication

  • Service Updates: Sending important information about your bookings
  • Marketing: Sending promotional offers, travel tips, destination inspiration (with your consent)
  • Newsletters: Sharing travel content and exclusive deals (you can unsubscribe anytime)
  • Surveys: Requesting feedback to improve our services

2.3 Legal and Business Operations

  • Compliance: Meeting legal obligations and industry regulations
  • Security: Detecting and preventing fraud, unauthorized access, or illegal activities
  • Records: Maintaining accurate business and transaction records
  • Analytics: Understanding how our website and services are used to improve user experience
  • Legal Claims: Establishing, exercising, or defending legal claims

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

3.1 Travel Service Providers

To fulfill your travel bookings, we share necessary information with:

  • Hotels and Resorts: Name, contact information, payment details, special requests
  • Airlines and Transportation Providers: Passenger details, passport information, contact details
  • Tour Operators and Activity Providers: Participant information, special requirements
  • Travel Insurance Companies: Required information for policy issuance
  • Fora Travel: As our host agency, sharing information necessary for bookings and compliance

3.2 Payment Processors

We use secure third-party payment processors to handle transactions. They receive payment information necessary to process your booking.

3.3 Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Website hosting and maintenance
  • Email marketing platforms (e.g., Mailchimp, ConvertKit)
  • Customer relationship management (CRM) systems
  • Analytics services (e.g., Google Analytics)
  • Communication tools (e.g., WhatsApp Business)

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.4 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes (subpoenas, court orders)
  • Respond to government requests
  • Protect our rights, property, or safety
  • Investigate fraud or security issues
  • Enforce our Terms of Service

3.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Retention Periods:

  • Active Bookings: During the travel period and for 1 year after trip completion
  • Past Client Records: Up to 7 years for tax and legal compliance
  • Marketing Communications: Until you unsubscribe or request deletion
  • Website Analytics: Typically 26 months

After the retention period expires, we securely delete or anonymize your personal information.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.

5.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (e.g., security, session management)
  • Performance Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

Opt-out options:

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Correction

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Update or correct inaccurate information

6.2 Deletion and Restriction

  • Right to Deletion: Request deletion of your personal information (subject to legal obligations)
  • Right to Restriction: Limit how we use your information

6.3 Data Portability

  • Right to Portability: Receive your information in a structured, machine-readable format

6.4 Objection and Withdrawal

  • Right to Object: Object to processing for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis)

6.5 Complaint

  • Right to Complain: Lodge a complaint with your local data protection authority

To exercise your rights, contact us at:

We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Password-protected systems and encrypted databases
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Periodic security assessments and updates
  • Secure Payment Processing: PCI-DSS compliant payment processors

Please Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We ensure appropriate safeguards are in place when transferring data internationally, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by the European Commission
  • Privacy Shield frameworks (where applicable)

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information.

Exception: We may collect information about minors when parents/guardians book travel services for them. In such cases, the parent/guardian consents to the collection and use of the minor’s information.

10. Third-Party Links

Our website may contain links to third-party websites, including:

  • Hotel booking platforms
  • Airline websites
  • Activity providers
  • Social media platforms

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

11.1 Consent

With your consent, we may send you:

  • Promotional emails about travel deals and offers
  • Newsletters with travel tips and inspiration
  • Personalized recommendations based on your preferences

11.2 Unsubscribe

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly at [email protected]
  • Adjusting your communication preferences in your account settings

Please Note: Even if you unsubscribe from marketing emails, we will still send you essential service-related communications about your bookings.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information we collect, use, and share
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell your information)
  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

To exercise these rights, contact us at [email protected].

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal information based on:

  • Contract Performance: To fulfill our travel services agreement with you
  • Legitimate Interests: To operate our business and improve our services
  • Legal Obligation: To comply with applicable laws
  • Consent: Where you have provided explicit consent (e.g., marketing communications)

13.2 GDPR Rights

You have the rights outlined in Section 6, plus:

  • Right to Data Portability: Receive your data in a portable format
  • Right to Lodge a Complaint: Contact your local supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our practices
  • Legal requirements
  • Business operations

Notification of Changes:

  • We will post the updated Privacy Policy on this page
  • We will update the “Last Updated” date
  • For material changes, we will notify you via email or prominent website notice

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

O.Travel design

  • Email: [email protected]
  • Phone: +34 695 28 13 92
  • WhatsApp: +34 695 28 13 92
  • Website: https://olena.travel/

Response Time: We aim to respond to all inquiries within 3 business days.

16. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you for trusting [Your Business Name] with your travel planning needs. We are committed to protecting your privacy and providing exceptional service.

Appendix: Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked to you.

Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.

Third Party: Any individual or organization other than you or us.

Service Providers: Third parties who perform services on our behalf under contract.

Cookies: Small text files placed on your device to collect information about your browsing activity.

This Privacy Policy was last updated on [Insert Date]. Please check back regularly for updates.